Customer Communication has become more complex than ever. Customers interact with businesses through voice calls, emails, live chat, messaging apps, SMS, and social platforms—often switching channels multiple times during a single journey. Despite this reality, many organizations still operate contact centers using fragmented, channel-specific systems. This mismatch creates inefficien... https://lorenzoljexs.wikijm.com/2117926/omnichannel_cloud_contact_centers_as_the_standard_for_modern_customer_operations